- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack
- Product Type
- Service
This value-priced HP Care Pack provides high-quality door-to-door hardware service.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Description
- 9x5
- Service Details
Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.Return shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.Standard business hours coverage:
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.
- Provided Support
- Configuration
- Phone Support
- Pick-up & Return
- Service Availability
- 9 x 5
- Service Response Time
- 6 Business Day
- Service Duration
- 3 Year
- Product Supported
- Notebook Only
- Miscellaneous
- Additional Information
- Accidental Damage Protection